Returns and Cancellations Policy

Cancellations and returns

Flowing Fibres accept returns and cancellations, but please contact me if you have any problems with your order so that I can try to resolve the issue for you.

Conditions of return

Customers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

If the item arrives damaged or defective please notify us within 7 days. I will require photographic evidence and may request return of the item for review. Flowing Fibres will reimburse you the cost of shipping to return the item, should this be required.

To arrange a return:

• Contact us within: 7 days of delivery
• Ship items back within: 21 days of delivery

I politely request that you obtain proof of postage when returning items to Flowing Fibres and you use tracked and insured services for returns over £20 in value. While items are rarely lost in transit, this does sometimes happen and Flowing Fibres will not be responsible for losses in transit for returned items.

Refunds will be processed upon receipt of the returned goods, provided they are returned in their original condition.

To request a cancellation:

• Contact me before your order has shipped

Non-returnable items:

Because of the nature of the following items, unless they arrive damaged or defective, Flowing Fibres cannot accept returns for:

• Custom or personalised orders
• Perishable products
• Digital downloads